Technical Support Specialist
1 day ago
eJAmerica is a dynamic and fast-paced organization, and we are looking for talented professionals to join our team.
Job DescriptionWe are seeking a Technical Support Specialist to join our IT department. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Responsibilities- Provide Tier 1 help desk escalations through our internal ticketing system.
- Troubleshoot common IT problems and have a thorough working knowledge of our day-to-day operating environment, available tools, and client applications.
- Perform basic Windows administration tasks such as password resets and file and folder administration.
- Evaluate complex technical problems and escalate them to Technical Support Specialist II or other IT specialists as appropriate.
- Follow up on outstanding requests and ensure timely resolution.
- Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
- 3-4 years' experience in customer service or a help desk environment; interest in the IT field is a plus.
- Excellent communication and problem-solving skills.
- Able to work effectively in a fast-paced environment.
- Strong analytical and technical skills.
- A competitive salary of $55,000 - $65,000 per year.
- A comprehensive benefits package including medical, dental, and vision insurance.
- A 401(k) plan with company match.
- Opportunities for professional growth and development.
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