Cybersecurity Operations Manager
5 days ago
Palo Alto Networks is a leading cybersecurity company that requires an experienced Cybersecurity Operations Manager to lead our technical support team.
About the RoleThis role involves overseeing the daily operations of a team of Technical Support Engineers, ensuring they have the resources and processes necessary for successful performance. The ideal candidate will provide mentorship and direction to their team to deliver on company goals and objectives while improving response times and resolution rates.
Responsibilities:- Lead daily operations of a team of Technical Support Engineers in line with company goals and objectives
- Ensure engineers have the resources and processes necessary for successful and sustained performance
- Provide mentorship and direction to your team to deliver on company goals and objectives and improve response time and resolve time objectives
- Directly provide and ensure appropriate technical and soft skills training and mentoring
- Set team goals in-line with overall company goals, while reflecting specific goals for direct reports that roll up into the larger organization objectives
- Perform annual reviews of all direct reports, providing guidance and continuous mentorship for reports to exceed expectations
- Assist your team in solving customer issues, prioritize issues, negotiate customer priorities, and set expectations
We are looking for a seasoned professional with experience in leading Technical Support Engineers teams, people management, and superior project management skills. Demonstrated ability to effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure is essential.
The ideal candidate will also possess validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning. Knowledge of Network Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco) is desirable, as well as Enterprise support and service delivery experience.
What We OfferPalo Alto Networks offers a competitive salary of $120,000 - $180,000 per year, depending on location and experience. This role is based in a dynamic office environment where you will work closely with our dedicated team members to achieve our mission of protecting the digital way of life.
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