Senior Cloud Engineer

5 days ago

Chennai, Tamil Nadu, India Freshworks Full time

About Freshworks

Freshworks is a global software company that enables businesses to delight their customers and employees. Our cloud-based software suite includes Freshdesk, Freshsales, Freshmarketer, and more.

Job Description

We're looking for a Senior Staff Engineer - Systems to join our Cloud Engineering Team. As a key member of our team, you'll own and iteratively build cloud engineering systems, partnering with architects and reliability engineers to deliver technology vision.

Responsibilities

  • Plan and execute goals, with a proven track record of success.
  • Establish the technology direction for the team and represent your team's technology and architecture to stakeholders.
  • Mentor other engineers in the team, setting standards for coding, testing, and design.
  • Design, build, and own systems end-to-end for scale and performance without accidental complexity.
  • Work alongside directors and leaders to prioritize and align technology initiatives, including roadmap planning, scoping, and phasing of iterations.
  • Ensure uptime of production systems and keep an eye on evolving opportunities for new and related problem statements.
  • Lead sustainable incident response, blameless postmortems, and production improvements that result in direct business opportunities.
  • Define and own non-functional metrics critical to your area of ownership.

Qualifications

  • 14-20 years of experience with expert-level grasp of one or more programming languages, including Java, C, C++, NodeJS, Ruby, Python, Golang.
  • Experience with container systems like Docker and orchestration systems like Kubernetes (k8s).
  • Experience with GNU/Linux systems or other UNIX variants.
  • Experience working and solving production issues, writing RCAs, and setting expectations with stakeholders.
  • Experience with some form of Inter-Process Communication — Unix IPC, SOAP Web Services, or microservices.
  • Strong track record with handling production workloads and troubleshooting challenging issues.
  • Hands-on CI/CD experience and devops practices.
  • Detailed infrastructure and deployment knowledge of internet serving applications.
  • Experience with scale-out architectural solutions, including database sharding, leader-follower systems, eventual consistency, isolation, and sandboxing.

Additional Information

Freshworks is committed to providing equal opportunity for all and believes that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

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