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1 day ago
The Financial Guidance Specialist will be responsible for providing patient-centric financial guidance and support. The role requires strong communication and empathy skills to navigate patients through complex billing and insurance processes.
Responsibilities:- Collaborate with the billing team to ensure accurate patient billing and timely collection of payments.
- Guide patients on payment schedules, required advance deposits, and insurance coverage.
- Verify insurance eligibility and facilitate pre-authorizations, approvals, and coordination with TPA or insurance providers.
- Education: Graduate in Commerce, Business Administration, or Healthcare Management (MBA Finance/Hospital Management preferred).
- Experience: 1–3 years in healthcare finance, TPA coordination, or hospital billing (health insurance processes desirable).
- Strong understanding of hospital billing and insurance processes.
- Excellent communication and counselling skills.
- Empathy and patience in dealing with patients under stress.
- Attention to detail and strong follow-up abilities.
- Proficient in MS Office and hospital information systems (HIS/EMR).
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