Splunk Security Solutions Specialist

3 weeks ago


Hyderabad, Telangana, India Splunk Inc Full time
About the Role

Splunk Inc is seeking a highly skilled Senior Technical Support Engineer to join our global technical support organization. As a Senior Technical Support Engineer, you will provide technical expertise and excellent customer experience around Splunk's security products and solutions. You will be responsible for troubleshooting technical issues, developing and maintaining a deep understanding of the Splunk product and related technologies, and creating quality knowledge articles as part of the case management workflow.

Responsibilities
  • Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships
  • Take ownership of resolving customer problems while ensuring an outstanding customer experience
  • Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise Security
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service principles and methodology
  • Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
  • Drive continuous improvement of tools, processes, and product supportability
  • Perform other job-related duties as assigned and participate in special projects

Requirements
  • Outstanding interpersonal skills, and excellent communication - both verbal and written
  • Experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS
  • Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant position
  • Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting
  • Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages
  • Logical approach to problem solving with strong troubleshooting skills
  • Excellent time management skills with the ability to adapt to changing priorities of customer issues
  • Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge

Nice to Have
  • Prior experience with Splunk and Enterprise Security strongly preferred
  • Knowledge of security industry tools, such as Nessus, Sentinel, and other relevant tools
  • Exposure to AWS (including Amazon EC2 and S3) or Google Cloud Platform
  • Knowledge of containerized technologies, such as Docker and Kubernetes
  • Experience with JSON, REST API, and similar technologies
  • Experience providing SaaS support
  • Understanding of regular expressions (Regex)
  • Security industry certification (CISSP, CISM, GSEC, CEH, Security+)
  • Experience in Business Analytics is a plus


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