Real-Time Campaign Manager

2 days ago


Vizag, Andhra Pradesh, India beBeeCollections Full time ₹ 5,00,000 - ₹ 10,00,000
Dynamic Contact Center Operations Role

This position involves real-time monitoring and management of dialing campaigns, ensuring optimal campaign performance and agent productivity.

Key Responsibilities:

  • Monitoring inbound/outbound dialing campaigns in real-time.
  • Importing and managing dialer lists, starting/stopping campaigns as required.
  • Adjusting dialing pace and flagging agent behavior to leadership.
  • Managing agent profiles, assignments, and contact list criteria.
  • Daily scheduling adjustments in the Workforce Management system.
  • Auditing dialer settings for regulatory compliance.
  • Collaborating with operations leadership to balance business objectives.
  • Responding to requests, queries, and issues across departments promptly.

Qualifications:

  • Minimum 2 years of experience in collections in a voice contact center environment.
  • Hands-on experience with LiveVox or similar dialer systems.
  • Advanced proficiency in MS Excel and data reporting.
  • Strong analytical and problem-solving skills in high-pressure environments.
  • Flexibility to work after-hours or on-call when required.

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