Serving Clients with Excellence

7 days ago

Bharatpur, Rajasthan, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 65,00,000
Customer Service Representative Job Opportunity

The Role:

We are seeking a skilled and customer-focused individual to fill this Customer Service Representative position. As the first point of contact for our US-based clients, you will provide exceptional support and ensure a positive customer experience.

Main Responsibilities:

  • Act as the primary contact for US clients via phone, email, and chat, providing accurate information about products and services.
  • Respond promptly to inquiries and resolve customer complaints efficiently while ensuring a positive customer outcome.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the relevant department for timely resolution.
  • Built strong relationships with clients by understanding their needs and delivering tailored solutions.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated on company products, services, and industry knowledge to assist clients effectively.

Requirements:

  • Bachelor's degree or equivalent experience is preferred.
  • A minimum of 1–3 years of experience in customer service (US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills:

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.

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