Salesforce Strategy Leader

As a seasoned leader, you will have the opportunity to spearhead the development and implementation of our Salesforce strategy. This role requires a strategic thinker with hands-on experience in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud.

We are seeking an innovative Director of CRM who can bridge technical depth with business acumen. The ideal candidate will have a proven track record of delivering scalable, high-impact CRM solutions and a deep understanding of Salesforce architecture and security models.

The successful candidate will be responsible for leading the end-to-end Salesforce development lifecycle, overseeing multiple orgs, and managing strategic initiatives such as M&A integrations, customer-facing Experience Cloud sites, and cross-system data synchronization. You will also implement modern DevOps practices and align platform capabilities with evolving business needs.

This is a unique chance to join our team and drive continuous improvement across our CRM ecosystem. If you are a visionary leader with strong stakeholder relationships and a passion for innovation, we would love to hear from you.

• Salesforce Proficiency:
• Expertise in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud.
• Deep understanding of Salesforce architecture, security model, configuration, and customization.
• Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Proven ability to design, develop, and implement complex Salesforce solutions.
• Evaluate new Salesforce products and services to identify opportunities for improvement.
• Expertise in systematically automating quality assurance within Salesforce, including APEX test classes and code coverage.

• Salesforce DevOps:
• Experience with release management and sandbox management in Salesforce.
• Oversee the entire Salesforce development lifecycle, from requirements gathering to deployment.
• Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD).
• Manage code quality, testing, and deployment processes.
• Collaborate with cross-functional teams to ensure smooth releases and minimize downtime.

• Team Management:
• History of managing development and engineering teams.
• Proven ability to manage a mix of full-time employees (FTE) and contractors effectively.
• Develop and execute a long-term Salesforce strategy aligned with the organization's business objectives.
• Foster a collaborative and innovative team culture.
• Establish key performance indicators (KPIs) to measure team performance.
• Track and analyze metrics to identify areas for improvement.

Tech Requirements:

• Extensive experience (10-15 years) in the Salesforce ecosystem.
• Experience running multiple Salesforce orgs' lifecycles across one or more past job experiences.
• Experience with customer-facing Experience Cloud websites.
• Experience managing the lifecycle of applications outside of Salesforce, such as FinForce.
• Lead Salesforce-related activities during M&A processes, including due diligence, data migration, system integration, and user training.
• Ensure seamless data flow and synchronization between Salesforce and other systems.

Communication Skills:

• Proven ability to build relationships with executives and stakeholders, ensuring alignment with business objectives and effective communication across teams.
• Business-facing experience, including prior experience as a project manager or business analyst, focusing on business communication and stakeholder engagement.
• Strong ability to translate health metrics into actionable recommendations, showcasing the impact of data analysis on strategic decisions.
• Effectively communicate technical concepts to non-technical audiences.
• Manage expectations and deliver on commitments, while proactively identifying and addressing potential issues and risks.
• Presentation skills to regularly update Salesforce initiatives and their impact on business goals.