Cyber Infrastructure Specialist

1 day ago


Mount Abu, Rajasthan, India beBeeCyber Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Cyber Infrastructure Specialist

A Cyber Infrastructure Specialist is responsible for handling second level technical support and service requests.

The role involves in-depth network analysis and design, technology support, client interaction and collaboration with vendors to resolve issues.

The resource will be required to provide top-level technical support for any network-related issues ranging from implementation of new networks, troubleshooting outages for local and remote networks.

Key responsibilities include technical support for networking infrastructure including WAN and LAN connectivity, routers, firewalls, wireless security and access control systems.

Additional responsibilities include implementing and supporting remote access solutions, understanding DNS/DHCP configurations and working with vendor support teams to resolve client IT issues.

IT support relating to technical issues involving Microsoft's core business applications and operating systems is a crucial part of the role.

  • Provide technical support for networking infrastructure including WAN and LAN connectivity, routers, firewalls, wireless security and access control systems.
  • Implement and support remote access solutions using secure protocols and technologies.
  • Understand and work with DNS/DHCP configurations to ensure seamless network operations.
  • Collaborate with vendor support teams to resolve client IT issues efficiently.
  • Provide IT support for technical issues involving Microsoft's core business applications and operating systems.
Requirements

To be successful in this role, you will need:

  • A Bachelor of Science degree in Computer Science, Engineering or equivalent education or training.
  • 3-5 years of relevant experience as a cyber infrastructure specialist including phone, remote support, and hands-on experience.
  • Excellent verbal and written communication skills with strong analytical and problem-solving abilities.
  • Strong working knowledge of Microsoft Applications and Network Administration principles.
  • Excellent Customer Service Skills with a focus on professionalism and attention to detail.
  • Advanced troubleshooting skills with ability to diagnose complex technical issues.
  • Experience installing/configuring routers, switches, VPNs, firewalls (Cisco, Sophos, Palo Alto) and other network devices.

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