Collection Operations Manager
2 weeks ago
Job Title: Assistant Manager Collections
At VCATCH, we are seeking an experienced Assistant Manager Collections to lead our credit recovery efforts. The successful candidate will oversee the collection team, driving efficient and effective debt recovery processes.
Key Responsibilities:
- Manage the performance of the collections team, ensuring targets are met and debt recovery processes are optimized.
- Develop and implement strategies to improve the debt recovery process, focusing on compliance with debt collection laws and regulations.
- Collaborate with other departments to enhance the customer experience and streamline processes.
- Train and mentor collection agents to ensure they have the necessary skills and knowledge.
Requirements:
- Bachelor's degree in Finance, Accounting, or a related field.
- 1-3 years of experience in collections, preferably in a supervisory role.
- Strong knowledge of debt collection laws and regulations.
- Excellent analytical and problem-solving skills.
- Ability to work under pressure and meet tight deadlines.
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