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Senior Enterprise Systems Engineer

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Job Overview

Our organization is seeking an experienced Application Support Engineer to join our PLM Ops production support team. This role plays a critical part in ensuring the stability, performance, and scalability of our Teamwork Cloud (TWC) and MSOSA environments.

This individual will be responsible for monitoring, maintaining, and optimizing these platforms, enabling seamless collaboration across engineering teams, and supporting the transition of MBSE applications into business-as-usual (BAU) support.

Key Responsibilities
  • Ensure proactive monitoring and maintenance of TWC.
  • Enable understanding of business process, usage patterns, adoption to support refinement of application.
  • Provide faster response to system issues, minimizing downtime.
  • Support continuous improvement in configuration of app leading to improved performance.
  • Support archiving and help with reducing the volume of data.
Skills and Qualifications

Essential:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Years of experience in application support or systems engineering
  • Hands-on experience with MBSE tools (e.g., Cameo, TWC, MSOSA)
  • Strong understanding of PLM systems and enterprise integrations
  • Proficiency in LDAP, SSO, Active Directory, and API-based automation
  • Excellent problem-solving and incident management skills
  • Strong communication and stakeholder coordination abilities
  • Ability to use Microsoft Office 365 products and Microsoft Teams

Desirable:

  • Experience in high-availability production environments
  • Familiarity with DevOps practices and monitoring tools
  • Ability to work independently and take ownership of critical systems
  • Passion for continuous improvement and operational excellence
Competencies
  • Customer Centricity - Ensures the delivery of exceptional customer service
  • Business Acumen - Applies appropriate strategic logic to decisions and initiatives in one's area
  • Decision Making - Identifies and analyses information to make decisions and solve problems
  • Teamwork & Collaboration - Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals
  • People Development - Ensures the availability and development of the talent needed to meet current and future organizational goals
  • Lead Courageously - Takes personal and organizational risks to do what is right and achieve organizational success, and supports others who do so
  • Developing & Managing Relationships - Develops and maintains constructive, open and honest relationships with others