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IT Infrastructure Specialist

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As a Technical Associate, you will play a key role in delivering exceptional IT support and being the face of technology for our users.

Key Responsibilities
  • Provide technical assistance and resolve issues related to hardware, software, and corporate mobile devices.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Utilize ServiceNow for incident management, asset tracking, and user request handling.

You will work independently and collaboratively with peers to troubleshoot technical issues, manage IT assets, and ensure seamless day-to-day operations.

Requirements
  • 1-3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.

With your proactive mindset, solid problem-solving skills, and excellent communication abilities, you will be an ideal fit for this role.