
Senior Contract Specialist
9 hours ago
This role demands exceptional operational excellence, meticulous record-keeping and task management. As a key member of our rapidly growing team, you will significantly impact our go-to-market strategy by supporting the CS organization in preparation of resources and documentation related to client renewals.
The ideal candidate will have a strong understanding of writing and preparing supporting renewal documentation and quotes.
Key Responsibilities:
• Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation, supplying teams with contract quotes and supporting documentation for ongoing client renewal conversations.
• Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
• Work with Responsive employees to identify actions needed to support a successful renewal process.
• Build strong working relationships across Sales, Product, and Customer Success teams.
• Other duties as assigned.
Requirements:
• 2+ years of experience executing and analyzing customer data for smooth renewal processes in high-growth SaaS companies, with a track record of exceeding KPIs.
• Strong analytical and problem-solving abilities.
• Excellent project management skills and attention to detail.
• Familiarity with CRM and renewal management software (e.g., Salesforce).
• Experience generating quotes for various client segments (SMB, MM, & Enterprise).
Candidates must possess an Associate or Bachelor's degree.
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