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Customer Service Specialist

2 weeks ago

Ahmedabad Guwahati Jaipur, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary:

We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be responsible for providing timely and effective assistance to customers via live chat, resolving queries, and ensuring customer satisfaction.

About the Role:

The Customer Support Executive is the primary point of contact for customers seeking support or information about our products or services. Your strong problem-solving skills, patience, and ability to handle various customer situations professionally will make you an excellent fit for this position.

Responsibilities:

  • Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction.
  • Affirm a high level of customer satisfaction by addressing customer inquiries, resolving issues promptly, and documenting customer interactions.
  • Escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution.
  • Maintain a thorough understanding of our products or services to provide accurate information and comprehensive support.

Requirements:

To succeed in this role, you will need:

  • A 12th pass, diploma, or graduate with excellent written English skills and basic computer knowledge.
  • A strong understanding of customer service principles and practices.
  • The ability to work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Strong communication and interpersonal skills, with the ability to interact professionally with customers from diverse backgrounds.
  • Patience, empathy, and a solution-focused mindset.

Benefits:

This is an exciting opportunity to join our dynamic team and develop your skills in customer support. We offer a competitive salary package, opportunities for professional growth, and a supportive work environment.

What We Offer:

  • A dynamic and supportive work environment that fosters collaboration and growth.
  • Competitive salary package with opportunities for bonuses and promotions.
  • Ongoing training and development programs to enhance your skills and expertise.
  • Opportunities to work on diverse projects and contribute to the success of our organization.