On-Site Service Specialist

1 day ago

Agra, Uttar Pradesh, India beBeeService Full time ₹ 40,00,000 - ₹ 80,00,000
On-Site Service Specialist

This role involves providing on-site service support to customers by handling complaints, attending commissioning calls, and ensuring timely resolution of service issues for installations across various regions. The ideal candidate should have strong technical skills and excellent customer communication abilities.

  • Attend field complaints and provide timely service support at customer sites across the region.
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience).
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.

For this position, we are looking for a candidate with:

  • Diploma / Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.

The key qualities for success in this role include:

  • Excellent technical troubleshooting ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet service SLAs.

This role offers an exciting opportunity to contribute to our team's efforts in delivering high-quality services to our customers while driving business growth through effective service delivery and customer engagement.

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