Professional Guidance Specialist

1 day ago

Alleppey, Kerala, India beBeeCareer Full time ₹ 6,00,000 - ₹ 12,00,000

As a seasoned guidance professional, you will serve as the primary point of contact for prospective learners and their families. Your role involves navigating them through our upskilling offerings in domains such as digital marketing, design, content strategy, and paid media.

Key Responsibilities:

  • Counselling Services: Provide personalized counselling sessions to prospective learners (and parents), detailing available upskill courses, certification paths, eligibility, curriculum benefits, tools taught, and expected career outcomes.
  • Address queries regarding course tools and software, entry-level requirements, and program pathways.
  • Lead Management & Conversion: Manage and nurture inbound leads via phone, email, messaging apps, and in-person consultations.
  • Use consultative, student-first counselling paired with soft closing techniques to meet enrolment targets.
  • Enrolment Goal Fulfilment: Meet monthly and quarterly enrolment targets while maintaining high standards of transparent and ethical counselling.
  • Build trust-based relationships—ensuring prospects have clarity and confidence throughout the admission journey.
  • CRM & Reporting: Accurately document all lead interactions, updating CRM records, lead status, followup plans, and outcome updates.
  • Generate clear reports to support tracking of lead conversion rates and counselling effectiveness.
  • Cross-functional Collaboration: Liaise with the programme teams to align on messaging, domain-specific course content, and recruitment strategies.

Requirements:

  • Bachelor's degree from a recognized institution.
  • Exceptional verbal and written communication skills in English and Malayalam.
  • Empathetic, persuasive, and student-oriented counselling approach with strong interpersonal sensitivity.
  • Comfortable in a target-driven environment with an emphasis on process compliance and detail.
  • Freshers welcome; prior experience in academic counselling, admissions, telesales, or customer-facing roles advantageous.

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