Transformation Service Architect

4 days ago


Bengaluru, Karnataka, India BT Group Full time

Becoming a Transformation Service Architect at BT Group

Company Overview

As the flagship business brand of BT Group, we've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups.

With over 175 years of heritage, our aim is to build stronger, smarter, more secure businesses.

About This Role

This full-time position comes with an estimated salary of £70,000 - £100,000 per annum.

As Transformation Service Architect, you will be accountable for reimagining IT services offered to internal BT Group colleagues including Partner team.

You will be responsible for transforming IT operations & Support services across Globe UN and Non-UK Regions (AMEA/ India/ Europe/ Americas).

Your primary objective will be to offer world-class customer experience of a substantial service and/or platform.

This includes full accountability for end-user IT service transformation.

Key responsibilities include understanding and aligning IT services with the Digital Workplace objectives, identifying both transformational and operational opportunities for improvement across the business, developing mechanisms to track the value and benefits delivered, driving efficiencies by focusing on continuous Improvement, creating transformational roadmap for IT services, and driving the delivery with Tech Tribe leads.

You will also be required to monitor and evaluate the effectiveness of implemented changes, adjusting as necessary to achieve desired outcomes.

Additionally, you will report all stakeholders including Unit Director and collaborate with cross-functional teams to drive Service optimization initiatives and ensure successful implementation.

Required Skills and Qualifications

To succeed in this role, you should possess strong Collaboration skills, Portfolio Management expertise, Systems Thinking ability, Business Analysis knowledge, Communication skills, Problem Solving capability, Influencing skills, Business Partnering & Consulting experience, Stakeholder Management expertise, Project/Programme Management qualifications, Talent Management knowledge, Decision Making skills, Growth Mindset, Risk Management abilities, Performance Management expertise, and Inclusive Leadership qualities.

What We Offer

We value diversity and inclusion and believe in making a positive impact.

We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation, and provides opportunities for growth.

We look forward to welcoming talented individuals who can help us shape the future of business technology.

Additional Information

Please note that these roles are listed as full-time positions.

If you're interested in exploring alternative work arrangements, such as job share partnerships or reduced hours, we encourage you to get in touch.

We also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

We welcome applications from candidates who may not meet every single qualification and criteria but possess relevant skills and experience.



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