Data Management Expert

1 week ago

Gurgaon, Haryana, India beBeeStorage Full time US$ 15,00,000 - US$ 20,00,000
Storage Infrastructure Specialist
The primary objective of this role is to guarantee the overall well-being and upkeep of storage technologies in managed services customers' environments. This specialist will be a vital component of the Managed Services Infrastructure Practice, responsible for Tier 3 incident management, service request management, and change management infrastructure support for all Managed Services customers.

Main Responsibilities:
  • Provide high-level operational assistance to Managed Services customers for incident, problem, and change management activities.
  • Plan and execute maintenance tasks.
  • Analyze customer environments for performance and design issues and propose resolutions.
  • Collaborate with technical teams to troubleshoot complex infrastructure problems.
  • Create and maintain detailed documentation.
  • Act as a subject matter expert and escalation point for storage technologies.
  • Work with vendors to resolve storage-related issues.
  • Foster open communication with customers and internal team members.
  • Participate in on-call rotations.
  • Complete assigned training and certification programs to enhance skills and knowledge.
Necessary Skills and Qualifications:
  • Bachelor's degree or equivalent in Information Systems or a related field.
  • A minimum of five years of experience managing storage infrastructure in high-performance computing environments, including file systems, storage appliances, and data workflows.
  • Experience configuring, maintaining, and tuning Ceph clusters.
  • Experience configuring, maintaining, and tuning distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS).
  • Knowledge of InfiniBand networking preferred.
  • At least one year of experience working with monitoring platforms; Elastic Observability is a bonus.
  • At least one year of experience working with an enterprise ITSM system: Service Now is a bonus.
  • Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems.
  • Understanding of data protection mechanisms, including data replication, backup strategies, and disaster recovery in HPC environments.
  • Experience with containerization (Docker, Singularity) in an HPC context for data processing and application deployment.
  • Proficiency in Linux and scripting is a plus.
  • Experience with machine learning or data science workflows in HPC environments is a plus.
  • Managed Services or consulting experience is required.
  • Strong background in customer service.
  • High-level problem-solving and communication skills.
  • Excellent oral and written communication skills.
  • Related Storage certifications are a bonus.
Benefits:
  • We value diversity and promote growth through top-notch technologies, cross-department training, and certifications.
  • Our office features state-of-the-art labs where continuous learning is encouraged.
USA Employment Benefits:
  • Medical, Dental, and Vision Insurance.
  • 401(k).
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Additional benefits.

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