Senior IT Applications Engineer

1 day ago

Hyderabad, Telangana, India Signant Health Full time

Role Overview

Signant Health is seeking an experienced Sr. IT Applications Engineer to join our Enterprise Solution Services team. As a key member of our team, you will be responsible for developing, maintaining, and enhancing strategic solutions for our Enterprise Applications, with a primary focus on the Atlassian Suite (Jira, Bitbucket, Confluence).

Key Responsibilities

  • Develop and implement solutions to meet business needs based on provided requirements.
  • Perform debugging, testing, code improvement, and re-designing tasks.
  • Optimize enterprise applications by integrating new technologies and performing upgrades to ensure the applications stay up-to-date and continue to satisfy customer needs.
  • Document development processes, procedures, and application version histories.
  • Ensure change management processes are continuously followed, documented, and tested to meet our business requirements.
  • Triage support issues related to Enterprise Applications that cannot be covered by Tier 1 support while focusing on expanding the support knowledge base and training for Tier 1 support.
  • Work directly with internal/external developers to drive and coordinate larger projects while assisting with execution.
  • Provide training to individuals and user groups within the company, when needed.
  • Stay up-to-date with advancements in application engineering and new technologies.
  • Take the lead in continuous business improvement by regularly advising management of improvements to applications, services, and processes that enhance efficiency, scalability, and/or security.

Requirements

  • Minimum of 8 years of experience as an applications engineer.
  • Bachelor's Degree in Computer Science or related IT discipline, or knowledge acquired through equivalent experience.
  • Solid understanding of implementation of engineering solutions.
  • Working experience with Application APIs.
  • Working experience with troubleshooting applications hosted in an AWS environment.
  • Pragmatic problem-solver, possessing outstanding attention to detail and a proven ability to break problems down and resolve them efficiently.
  • Clear and effective communication style when providing updates on support requests as well as project status updates.
  • Approachable and knowledgeable communication style with all levels of co-workers.
  • Great organizational and time management skills.
  • Ability to thrive in a high-volume, fast-paced, and feedback-driven environment.

Preferred Qualifications

  • Atlassian certifications desired (Jira, Confluence, Bitbucket, etc.).
  • Knowledge of Box administration and APIs is a plus.
  • Understanding of and ability to troubleshoot SSO and SCIM provisioning.
  • Experience working in an Agile environment with strong teamwork experience.
  • Understanding of ITIL framework (Incident, Change, Demand, and Release Management).

What We Offer

  • Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance.
  • Company Paid Subscription to Calm – The #1 app for mental fitness.
  • Employee Referral Program – Bring the Best to Signant Health and earn a reward.
  • Wellness Program – Participate in challenges and earn points for rewards.
  • Proof – Signant's Employee Recognition Program where you can accumulate points to redeem for exciting merchandise, gift cards, tickets, and more.
  • Burn Along – Digital fitness and wellness platform.

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