ServiceNow ITOM Expert
5 days ago
Company Overview:
Arrow Electronics, a leading provider of innovative electronics solutions, is seeking an experienced ServiceNow ITOM Engineer to join our team. As a key member of our IT operations management group, you will be responsible for designing, implementing, and maintaining our ServiceNow platform.
Job Description:
We are looking for a highly skilled professional with a strong background in ServiceNow ITOM products, including CMDB, CSDM, Discovery, and Service Mapping. Your primary responsibilities will include:
- Developing custom software solutions using the ServiceNow platform
- Providing consulting services on installing, configuring, and integrating ServiceNow ITOM products
- Designing data import/export solutions between ServiceNow and other systems
- Managing application and platform upgrades, including impact assessments and remediation plans
- Resolving escalated issues/defects within ServiceNow
- Preparing technical documentation as required
- Enhancing customer knowledge in IT Operations Management using the ITIL v4 framework
Required Skills and Qualifications:
To be successful in this role, you must have:
- A minimum of 3 years of experience with ServiceNow ITOM products
- A deep understanding of the ServiceNow platform, CSDM, CMDB, Discovery, and Service Mapping
- Strong hands-on skills in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management
- Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer
- The ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions
- Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies
Preferred Qualifications:
Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping are preferred.
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