ServiceNow ITOM Expert

5 days ago


Bengaluru, Karnataka, India Arrow Electronics Full time

Company Overview:

Arrow Electronics, a leading provider of innovative electronics solutions, is seeking an experienced ServiceNow ITOM Engineer to join our team. As a key member of our IT operations management group, you will be responsible for designing, implementing, and maintaining our ServiceNow platform.

Job Description:

We are looking for a highly skilled professional with a strong background in ServiceNow ITOM products, including CMDB, CSDM, Discovery, and Service Mapping. Your primary responsibilities will include:

  • Developing custom software solutions using the ServiceNow platform
  • Providing consulting services on installing, configuring, and integrating ServiceNow ITOM products
  • Designing data import/export solutions between ServiceNow and other systems
  • Managing application and platform upgrades, including impact assessments and remediation plans
  • Resolving escalated issues/defects within ServiceNow
  • Preparing technical documentation as required
  • Enhancing customer knowledge in IT Operations Management using the ITIL v4 framework

Required Skills and Qualifications:

To be successful in this role, you must have:

  • A minimum of 3 years of experience with ServiceNow ITOM products
  • A deep understanding of the ServiceNow platform, CSDM, CMDB, Discovery, and Service Mapping
  • Strong hands-on skills in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management
  • Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer
  • The ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions
  • Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies

Preferred Qualifications:

Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping are preferred.



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