Sales Director

4 weeks ago

Uttarakhand, India Marriott International Full time

Job Summary

The Director of Sales will lead and manage all day-to-day activities related to the sales function, focusing on building long-term, value-based customer relationships to achieve property sales objectives. This role will achieve personal booking goals and make recommendations on booking goals for direct reports.

Candidate Profile

Education and Experience

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 3 years of experience in sales and marketing or a related professional area.

OR

• A 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 1 year of experience in sales and marketing or a related professional area.

Core Work Activities

Supporting Developing & Executing Sales Strategies

• Collaborate with the sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Work with the management team to create and implement a sales plan addressing revenue, customers, and the market for the segment led by the Director of Sales.

• Assist with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provide positive and aggressive leadership to ensure maximum revenue potential, setting an example with personal booking goals.

• Recommend booking goals for sales team members.

Managing Sales Activities

• Monitor all day-to-day activities of direct reports.

• Approve space release for catering to maximize revenue in the absence of a Business Evaluation Manager.

• Participate in sales calls with members of the sales team to acquire new business and/or close on business.

• Execute and support the operational aspects of business booked, including generating proposals, writing contracts, and customer correspondence.

Analyzing & Reporting on Sales and Financial Data

• Analyze market information using sales systems and implement strategy to achieve property's financial room and catering goals.

• Assist Revenue Management with completing accurate six-period projections.

• Review sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Display leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations.

• Interact with guests to obtain feedback on product quality and service levels.

• Meet with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract, and overall satisfaction.

• Empower employees to provide excellent customer service.

• Observe service behaviors of employees and provide feedback to individuals.

• Incorporate guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Execute and support the company's Customer Service Standards and property's Brand Standards.

• Participate in and practice daily service basics of the brand.

• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Building Successful Relationships

• Develop and manage relationships with key stakeholders, both internal and external.

• Work collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.

• Attend customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Utilize all available on-the-job training tools for employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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