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Senior Housekeeping Supervisor
2 weeks ago
Description:
The ideal candidate will serve as a strategic partner to unit leadership, providing operational support and performance evaluations to enhance member and guest experience.
This role involves developing housekeeping procedures, conducting snag lists, advising Unit Facility Managers on process flows, and ensuring brand compliance across locations.
- Create standardised housekeeping policies, procedures, and checklists for all properties.
- Conduct regular property audits and ensure timely closure of pending items.
- Guide Unit Facility Managers on best practices, resource allocation, and vendor management.
- Review daily, weekly, and monthly housekeeping schedules to ensure efficiency and adherence to maintenance plans.
- Collaborate with Engineering and Operations teams to address maintenance issues identified during inspections.
- Monitor facility management budgets and optimise manpower, inventory control, and chemical usage without compromising quality.
- Support recruitment, on-boarding, and training of facility staff at unit level.
- Analyse member and guest feedback related to housekeeping and initiate corrective measures.
- Provide reports on housekeeping performance, snag closure rates, and brand compliance scores.
- Stay updated on industry innovations in cleaning equipment and sustainable housekeeping practices.
Requirements:
- Bachelor's degree in Hotel Management or related field.
- 8–12 years' experience in housekeeping leadership within luxury hospitality.
- Multi-property or corporate-level experience is preferred.
