Store Director

Job Overview

The Store Manager is a pivotal role that oversees the operational excellence and strategic direction of retail stores. This individual is responsible for driving sales growth, managing store profitability, and fostering a customer-centric culture.

Key Responsibilities:

• Develop and implement effective sales strategies to achieve business objectives.
• Maintain optimal store performance by analyzing key metrics such as gross margin, stock levels, and segment mix.
• Establish and enforce production, productivity, quality, and customer service standards.
• Recommend product lines and optimize merchandise mix to meet customer demands.
• Drive sales, margin, and inventory optimization while controlling costs.
• Ensure compliance with commercial and statutory regulations.
• Lead store staff, foster teamwork, and identify talent for critical positions.
• Address customer feedback to enhance service and processes.
• Stay updated on market trends and manage customer escalations.
• Implement local events and promotions according to the marketing calendar.
• Promote a 'Customer Obsessed Culture' to prioritize customer centricity.

Performance Indicators:

• Business Management: Gross Margin, Stock Levels, Segment Mix.
• Discount Management.
• Brand share.
• Finance - Paper/card VM Implementation.
• Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
• Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
• People Management.
• Business Acumen - profitability, Competition.
• Jio Business - Activations, Recharges, CAF Rejections.

Requirements:

1. Functional Competencies:

• Operational Effectiveness.
• Finance Management.
• Analysis and Problem Solving.
• Results Orientation.

2. Behavioural Competencies:

• Self-Development.
• Emotional Intelligence.
• Customer Service Orientation.
• People Management.
• Communication.