IT Operations Analyst
5 days ago
WPP is the creative transformation company, helping clients transform their future through extraordinary work. Our IT department provides technology services for WPP, and we're seeking an IT Operations Analyst to join our team. In this role, you will be responsible for providing day-to-day operational and application support to ensure that our systems meet agreed-upon service levels with the business.
Your Responsibilities
- Provide operational and application support for our investment data warehouse solutions, bespoke applications, and reporting dashboards.
- Troubleshoot technical issues independently and collaborate with the DevOps team to implement new releases and changes in all environments.
- Communicate new releases and changes to local markets according to the Change Schedule.
- Participate and support user acceptance testing, as required.
What We Offer
- Opportunity to work with a global team of talented professionals.
- Chance to develop your skills and expertise in IT support and operations.
- Collaborative and dynamic work environment.
Requirements
- 3 to 5 years of full-time professional experience in applications support.
- Tertiary qualification in Computer Science or a relevant discipline such as Information Technology, Computer Engineering, Data Analytics, etc.
- Strong communication and problem-solving skills.
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