Operations Excellence Manager for Amazon's India Transportation Team

2 days ago


Bengaluru, Karnataka, India myGwork Full time

This role is part of myGwork, an inclusive employer, and requires a motivated individual to manage the ACES (Amazon Customer Excellence System) program for its India transportation operations team.

The successful candidate will oversee process improvements, ensure effective change management, and drive strategic initiatives to enhance customer experience.

This position calls for an individual who understands performance metrics and can analyze data to inform decision-making.

BASIC QUALIFICATIONS:

  • 5+ years of experience in program or project management
  • Experience using data and metrics to determine and drive improvements
  • Ability to own program strategy, end-to-end delivery, and communicate results to senior leadership

PREFERRED QUALIFICATIONS:

  • 2+ years of experience driving process improvements
  • Mastery of business, operations, human resources, adult education, organizational development, or instructional design with an MBA or Master's degree

We estimate the salary for this role to be around $120,000-$150,000 per year, depending on qualifications and location.

This position offers a unique opportunity to work with a diverse team at myGwork, where inclusivity and excellence are core values. If you are passionate about process improvement and driving customer satisfaction, we encourage you to apply.



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