Highly Skilled Cloud Solutions Architect

2 days ago

Gulbarga, Karnataka, India beBeeEngineer Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Cloud Contact Center Engineer

As a Cloud Contact Center Engineer, you will be responsible for designing and implementing robust cloud-based contact center solutions that meet the needs of our clients. This includes analyzing business requirements, designing architectures, and configuring components such as ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.

Key Responsibilities
  • Architecture Design: Analyze business requirements and design scalable, resilient, and high-performing contact center solutions using Cisco UCCE and CVP technologies.
  • Implementation Configuration: Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
  • Scripting Application Development: Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Support and Troubleshooting: Provide tier 3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
Required Skills and Qualifications
  • Mandatory Skills: Azure Infra Services, UCCX, AWS Infra Services, Cisco Webex, Cisco IPCC, NICE Contact Center, CUCM.
  • Good to Have Skills: Azure Infra Services, Cisco Webex, CUCM.

Personal Attributes

  • Technical Leadership: Proactive in identifying and implementing technical solutions, fostering knowledge sharing and innovation.
  • Customer Focus: Committed to understanding stakeholder needs and delivering high-quality solutions that exceed expectations.
  • Adaptability: Comfortable with change, able to quickly learn new technologies and thrive in a fast-paced environment.
  • Attention to Detail: Consistently produces accurate, thorough, and reliable results.
  • Initiative: Demonstrates a strong sense of ownership and accountability for project outcomes.
  • Collaboration: Works effectively in cross-functional teams, valuing input and fostering an inclusive culture.

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