Customer Service Representative

1 day ago

Giridih, Jharkhand, India beBeeCustomerService Full time ₹ 19,20,000 - ₹ 40,80,000
Job Title

As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences by providing personalized support and assistance to our valued customers.

Key Responsibilities:

  • Establish long-term relationships with existing customers through proactive communication and tailored solutions.
  • Assist new customers in onboarding and familiarizing them with our services and products.
  • Identify and capitalize on opportunities to upsell and cross-sell relevant offerings to enhance customer satisfaction and loyalty.
  • Resolve customer complaints and concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
  • Maintain accurate records of customer interactions, including details of calls, emails, and other correspondence.

Requirements:

  • A high school diploma or equivalent is required; however, a degree in a related field such as business administration or communications is highly desirable.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including competitive compensation, comprehensive training programs, and opportunities for career advancement.

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