Financial Markets Support Specialist
1 month ago
Nerve Solutions seeks a skilled Financial Markets Support Specialist to provide technical support and customer service for our in-house RMS product.
As a key member of our team, you will play a crucial role in addressing client inquiries, issues, and service requests in a timely manner.
Technical Support
Provide first-line technical support for our RMS product, resolving client inquiries, issues, and service requests.
Issue Resolution
Diagnose and troubleshoot technical problems, collaborating with development and QA teams to find solutions.
Client Interaction
Engage with clients to understand their needs, provide guidance on product usage, and ensure high levels of customer satisfaction.
Documentation
Maintain accurate and detailed records of support cases, solutions, and product issues to contribute to knowledge management and continuous improvement.
Collaboration
Work closely with product management, development, and QA teams to relay client feedback, suggest product improvements, and assist with product testing and validation.
Process Improvement
Contribute to the development and refinement of support processes and tools to enhance service quality and efficiency.
Requirements
We are seeking an individual with:
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