Financial Markets Support Specialist

1 month ago


Mumbai, Maharashtra, India Nerve Solutions Full time

Nerve Solutions seeks a skilled Financial Markets Support Specialist to provide technical support and customer service for our in-house RMS product.

As a key member of our team, you will play a crucial role in addressing client inquiries, issues, and service requests in a timely manner.

Technical Support

Provide first-line technical support for our RMS product, resolving client inquiries, issues, and service requests.

Issue Resolution

Diagnose and troubleshoot technical problems, collaborating with development and QA teams to find solutions.

Client Interaction

Engage with clients to understand their needs, provide guidance on product usage, and ensure high levels of customer satisfaction.

Documentation

Maintain accurate and detailed records of support cases, solutions, and product issues to contribute to knowledge management and continuous improvement.

Collaboration

Work closely with product management, development, and QA teams to relay client feedback, suggest product improvements, and assist with product testing and validation.

Process Improvement

Contribute to the development and refinement of support processes and tools to enhance service quality and efficiency.

Requirements

We are seeking an individual with:



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