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5 days ago
We are looking for a skilled professional to take on the role of Community Manager.
This position requires someone with a strong focus on community engagement and online reputation management.
Key Responsibilities:- Community Engagement & Online Reputation:
- Engage with followers by responding to comments, messages, and mentions across platforms in a timely and consistent manner.
- Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
- Monitor customer reviews and user sentiment across social media platforms.
- Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback.
- Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
- Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
- Monitoring & Insights:
- Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
- Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
- Share learnings and audience feedback with content, product, and customer teams to drive improvements.
The ideal candidate will have 1-3 years of experience in community management, social media, or online reputation roles. They will also possess excellent written communication skills, deep familiarity with social media platforms, and proficiency with social media tools.
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