
Insurance Case Manager
1 day ago
To be successful in this role, you will need 1 - 3 years of experience in insurance operations.
You must hold a graduate degree and have strong written and verbal communication skills.
Responsibilities include managing post-payment customer cases for a smooth journey, documentation and medical verification processes.
- Coordinate with insurers, underwriters, TPAs, and internal stakeholders to drive timely case issuance.
- Improve operational processes for better issuance rates, reduced turnaround time, and improved first-time right rates.
The ideal candidate will have:
- Basic understanding of insurance underwriting principles and decision-making processes.
- Ability to handle customers patiently, including difficult conversations.
- Proven stakeholder management skills to push cases forward.
- Minimum 1+ years of experience in Insurance operations is necessary.
- Basic computer and Excel skills are required.
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