IT Service Management Specialist

1 week ago


Noida, Uttar Pradesh, India beBeehelix Full time ₹ 15,00,000 - ₹ 25,00,000

BMC Helix ITSM Administrator Role

We seek an experienced administrator to manage our BMC Helix ITSM environment.

  • Provide L2-level support and administration for BMC Helix ITSM.
  • Collaborate with stakeholders to gather requirements, prepare documentation, and design custom workflows and integrations.
  • Administer and customize the latest version of BMC Helix, including multi-tenant environments.

The ideal candidate will have:

  • Extensive experience in administering, customizing, and supporting BMC Helix ITSM (both SaaS and On-Premise).
  • A strong understanding of multi-tenancy platforms, BMC modules, and workflow configurations.
  • Proficiency in data migration from legacy systems like Remedy.
  • In-depth knowledge of the BMC Helix Discovery module.
  • Development experience in DWP 21.3+.
  • Strong experience in Helix CMDB, including data modeling, reconciliation jobs, and integrations.
  • Integration expertise using REST APIs and Web Services.
  • Ability to automate workflows, business rules, and processes within Helix.

Requirements include a Bachelor's Degree in Computer Science, Information Systems, or related field, and 7+ years of hands-on experience in BMC ITSM/Helix administration and support.


  • Assistant Manager

    2 weeks ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob Description: Accounts Payable Specialist - London Market ClientLocation: NoidaDepartment: Finance / Accounts PayableReports to: Accounts Payable ManagerType: Full-time..Position Overview:The Accounts Payable Specialist will be responsible for managing and processing invoices and payments for the London market operations. The ideal...

  • Assistant Manager

    2 weeks ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionKey Responsibility:You will be responsible for managing assigned client engagement/s at an executive level within the practice. You can expect to work with high level client / internal client personnel to address compliance, financial, and operational risks as well as perform internal control testing, develop internal audit plans, and provide...

  • Manager

    2 weeks ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionAbout the RoleEXL is looking for a hands-on developer with strong expertise in FastAPI and Python to work on our platform to design and build commercial solutions for our clients. This role is ideal for someone who enjoys writing clean, efficient code, building robust APIs from scratch, and working closely with product and DevOps teams to ship...

  • Manager

    1 week ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob Description: Cloud ArchitectJob SummaryWe are seeking a highly skilled and visionary Cloud Architect with expertise in designing, implementing, and optimizing cloud-native solutions, with a strong emphasis on Amazon Web Services (AWS). The ideal candidate will serve as a trusted advisor and technical leader, guiding cloud strategy,...

  • Senior Manager

    4 weeks ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob Summary- We are currently growing EXL's Record Retrieval service line and require an attorney to join our team. A strong background in legal research and the U.S. insurance litigation domain is required as well as the ability to create standardized legal processes across multiple jurisdictions and communicate confidently with law firm...

  • Senior Manager

    1 week ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionPrimary Responsibilities- Candidate with minimum of 10 to 15 yrs of core experience in running and managing IT Operations including IT Service/Incident Management on ITIL Framework- Good knowledge of Desktop / Laptop troubleshooting- Managed large scale (10000+ desktops) ODCs / global multi-site / multi technology hybrid mission critical...

  • Senior Manager

    1 week ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob Title: Technical Project Manager - AI ProgramsLocation: [Noida]Department: AI Solutions / Digital TransformationReporting To: Director - AI Product & Platform DeliveryEmployment Type: Full-time----------------------------------------Role Summary:We are seeking a dynamic and experienced Technical Project Manager to lead AI-driven...

  • Assistant Manager

    2 weeks ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionKey Responsibility Areas including preferred Skills and Experience- Handling reinsurance contracts- Treaty, FAC set-up- Perform cession calculations and validate, ceded premium and loss results from the reinsurance system- Preparing bordereaux, XOL and FAC billings to be sent to brokers/Reinsurers- Collection of open recoverable, handle market...

  • Senior Manager

    2 weeks ago


    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob DescriptionPosition Title, Responsibility LevelManager/Senior Manager -Transitions & SolutionsFunctionTransitionsReports toSr. Manager / AVPPermanent/ TemporaryPermanentSpan of Control- Manager-Transitions (as applicable based on program size- Individual ContributorLocationNoida, UPBasic FunctionThe resource will be responsible for leading...


  • Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionTitle :Python support EngineerMust-have skills:- Monitor and maintain the availability and GKE based applications in high-pressure production environment.- Respond to and resolve incidents and service requests related to application functionality and performance.- Collaborate with development teams totroubleshoot and resolve technical issues...