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Quality Assurance Expert

2 weeks ago

Chennai, Tamil Nadu, India Movate Full time

Movate seeks a Quality Assurance Expert to contribute to the improvement of our operational processes. In this role, you will play a crucial part in reducing customer escalations by analyzing their root causes and implementing corrective actions.

You will work closely with the Operations Team to develop and implement strategies aimed at enhancing process efficiency and quality. This includes conducting regular audits of voice and non-voice cases, providing actionable feedback to Engineers, and generating weekly trend reports on quality performance.

An essential aspect of this position is identifying areas for improvement and implementing measures to enhance quality scores. You will collaborate with the Quality and Operations teams to align goals and objectives, ensuring seamless execution of processes.

We value candidates with relevant experience in Non-Tech Process Quality Analysis and invite them to explore this opportunity at Movate.