Delivery Excellence Lead

6 days ago


Kolkata, West Bengal, India Wipro Full time
Job Summary

We are seeking a seasoned Delivery Excellence Lead to join our team at Wipro. In this role, you will be responsible for managing a large team of 500-1000 FTEs, providing multi-channel support and driving value-added transformation projects focused on NPS and CSAT.

Key Responsibilities
  • Manage account P&L, including cost and people management, SLA reporting, and driving continuous improvement initiatives.
  • Closely monitor revenue and ensure no revenue leakage.
  • Analyze SLA parameters with team performance and plan continuous improvement in performance, process optimization, and adherence to reporting schedules.
Requirements
  • 12+ years of Healthcare experience with 8+ years of Account Handling experience in a Back Office or Shared Services Environment.
  • Experience in managing payor Ops (Provider and Member services) and driving Value-added Transformation projects.
  • Ability to work on Outcome-based metrics and plan and strategize to meet daily/weekly/monthly goals.
  • Understanding of New Age Technologies and ability to introduce innovative ideas of process improvement.
Benefits
  • Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.
  • Opportunity to work with a leading global company like Wipro.
  • Chance to develop your skills and expertise in Delivery Excellence.


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