Senior Business Intelligence Analyst

2 weeks ago

Mumbai, Maharashtra, India FedEx Full time
About the Role

FedEx is looking for a seasoned Senior Business Intelligence Analyst to join our team. As a key member of our organization, you will be responsible for designing and implementing advanced processes and analytics associated with various data sets used for data/text mining, analysis, and prediction to enable informed business decisions.

You will gain insight into key business problems and deliverables by applying highly technical analysis techniques to examine structured and unstructured data from multiple disparate sources. Your ability to provide insight from initial concept to fully-tested production and communicate results to a broad range of audiences will be essential in this role.

Effectively using current and emerging technologies to evaluate trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis, is crucial for success in this position.

This role requires the use of data, statistical and quantitative analysis, basic modeling, and fact-based management to drive decision-making. Additionally, mentoring less senior staff and working in cross-functional projects and programs are also expected responsibilities.

The successful candidate will routinely present to management and have a strong attention to detail to follow multiple steps in a process where failure on a small detail could lead to a negative customer and Sales experience.

We estimate that the annual salary for this role will be around $105,000 - $145,000 depending on location and experience.

Key Responsibilities
  • Communication skills: Ability to communicate and collaborate with professionals and leadership both within the business and in Sales; communication may also involve interacting with customers
  • Attention to detail: Work will involve following multiple steps in a process where failure on a small detail could lead to a negative customer and Sales experience; attention to detail is a critical success factor for this work.
  • Process oriented: Experience leveraging QDM is desired along with an ability to operationalize processes and document SOPs
  • Systems Thinking: Having a curious mindset and taking a holistic approach to analysis that recognizes the way the parts of a system interrelate and how work fits within the context of a larger system
  • Learning agility: Ability to learn and teach others to work in multiple and sometimes complex systems
  • Change Management: Customer Solutions is an organization that continually adjusts to meet the needs of our Sales teams. The ability to embrace and lead others through change is critical to our continued success as an organization
  • Commitment to task: Ability to manage a varying and sometimes unpredictable workload as Service level agreements (SLAs) will need to be maintained regardless of the change in the amount of work
  • Results oriented: Ability to establish and measure levels of success that result in a reduction of corrupt selling time and a positive customer experience
What We Are Looking For
  • Minimum 5-9 years of experience: As a Team Lead / Data Analyst or similar role
  • Must have worked in Sales Support functions: Understanding business context
  • Data Analysis: Insights generation
  • Excellent Business communication and articulation: Quick learner, Sense of ownership, Ability to thrive in a fast-paced work environment where productivity, efficiency, and quality define success

Please note that we value diversity and inclusion and welcome applications from candidates of all backgrounds.

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