Cybersecurity Systems Specialist
1 week ago
At our organization, we are committed to providing a secure digital environment for all. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. As a member of our team, you will play a key role in shaping the future of cybersecurity by working collaboratively with others to create an environment where everyone wins.
Job SummaryThis position is part of the Sales Operations team and is responsible for ensuring the accuracy and usability of sales tools through timely and effective resolution of support tickets.
- This role involves supporting a range of sales tools, including Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
The ideal candidate will have excellent communication skills and the ability to manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
Qualifications and Skills- At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
- Salesforce Administrator experience is highly preferred.
- Good knowledge of navigating the Salesforce landscape and terminology, with a focus on data security and territory management.
Additional qualifications include experience with sales processes, hands-on experience providing system and tools support to users, and excellent written and verbal communication skills.
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