
Spend Management Implementation Expert
2 days ago
Unlock Business Value from the Start
Job DescriptionWe are seeking a highly experienced Senior Vice President to lead successful deployments of our spend management SaaS platform across enterprise customers.
Key Responsibilities- End-to-End Implementation Management: Own the implementation process for enterprise customers, ensuring timely and milestone-based revenue recognition.
- Implementation Methodology Development: Define and standardize implementation methodologies, playbooks, and timelines.
- Project Resource Planning: Plan and manage project resources, risks, and escalations.
- Customer Needs Translation: Translate customer needs into product configuration, workflows, and user roles.
- Client System Setup: Guide clients through system setup, integrations, and UAT.
- Collaboration with Product and Engineering: Work closely with product and engineering on customization or roadmap alignment.
- Primary Point of Contact: Act as the primary point of contact during implementation.
- Client Relationship Building: Build strong relationships with client stakeholders (Finance, IT, Procurement, etc.).
- Adoption and Success Preparation: Drive adoption and prepare the customer for post-go-live success.
- Timely Revenue Recognition: Ensure timely and milestone-based revenue recognition.
- Contract Alignment: Work with sales and finance teams to align contracts with delivery plans.
- Project Profitability Tracking: Track project profitability, scope creep, and effort allocation.
- Team Leadership: Build and lead a team of implementation managers or specialists.
- Metrics Establishment: Establish metrics for project success, client satisfaction, and onboarding efficiency.
- Process Improvement: Continuously improve internal processes and implementation tools/templates.
The ideal candidate will have 8–12 years of experience in SaaS/enterprise software implementations, at least 3 in a leadership role. Strong project management skills, client engagement, and domain knowledge are essential.
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