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SAP Expert for Business Excellence

2 weeks ago

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SAP Customer Service Senior Consultant

Maximize customer satisfaction and drive business success with this senior consultant role.

  • Key Responsibilities:
  • Lead comprehensive SAP CS implementations, upgrades, and support activities, ensuring seamless integration with other modules.
  • Deliver expert guidance on SAP CS processes such as service orders, notifications, contracts, warranty management, returns, and claims, aligning them with business goals.
  • Collaborate closely with stakeholders to gather requirements and translate them into effective SAP CS solutions, optimizing customer service workflows.
  • Configure and customize the SAP CS module to enhance customer service capabilities and streamline processes.
  • Resolve complex issues escalated from support teams, applying problem-solving skills to deliver high-quality customer service processes.
  • Coordinate with cross-functional teams to ensure smooth integration of SAP CS with other modules, promoting a collaborative work environment.
  • Develop and review functional specifications for custom developments and enhancements, driving continuous improvement.
  • Mentor junior consultants and support teams, promoting knowledge sharing and best practices to maximize system adoption.
  • Conduct workshops, training sessions, and user support to foster a culture of excellence and innovation in customer service.
  • Stay updated with SAP CS latest features, tools, and industry trends, recommending strategic improvements to meet evolving business needs.

This role requires a deep understanding of SAP CS, strong analytical skills, and the ability to adapt to changing business environments, delivering exceptional customer service processes that drive revenue growth and customer loyalty.