Senior Manager Order to Cash
8 hours ago
Order to Cash Process Lead
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team of experts is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Manager, Order to Cash.
Key Responsibilities:
- Responsible for all activities related to Order to Cash domain including order management and fulfillment, credit management, pricing, claims, and collections.
- Handle order management and order fulfillment operations with a customer-first mindset.
- Implement and adhere to Order to Cash related strategy, including collections and dispute management.
- Experience in balancing new transitions, phasing from strategic assessment to operations setup with zero surprise delivery.
- Interaction with end customers via calls and emails for collecting pass due amounts.
- Meeting collections numbers and targets (monthly/ quarterly/ yearly).
- Customer and Country/Regional FD Relationship Management through email and conference calls.
- Participate in governance meetings at country/region level, and work closely with the team to ensure right collaboration and meet deliverables.
- Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects).
- Timely and effective communication with internal departments for issue resolution.
Required Qualifications:
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