Business Operations Specialist

5 days ago


Bengaluru, Karnataka, India PhonePe Full time
About the Role

A highly skilled Business Operations Specialist is required to manage day-to-day operations for our offline merchant portfolio. This individual contribution role involves owning end-to-end accountability for regular account-management related tasks.

Key Responsibilities:
  • Collection of documents from partners and maintaining their latest store details.
  • FOLLOWING UP FOR AGREEMENT CLOSURES AND INVOICE PAYMENTS.
  • Working with internal teams, to ensure timely account launches by overseeing payment solution roll-out, training and deployment of collateral at stores.
  • Helping new external partners understand our dashboard, solutions, support systems etc.
  • Managing regular account-management activities, like query resolutions for merchants and resolving customer escalations.
  • Solving payments-related escalations and refunds & settlement-related issues.
  • Extracting relevant data points & MIS from our analytics dashboards.
  • Identifying and activating inactive stores and driving onboarding of franchise stores.
  • Maintenance of regular housekeeping activities like updated BD funnels, merchant details & POC trackers and overall offline repository.
  • Providing a bridge between merchants' operations/accounts teams and our internal stakeholders.
  • Sharing insights to Account Managers for entire merchant base in form of trackers using MS Excel.
  • Investigating & implementing modern ways of work in terms of shortcuts, formulas, queries, product enhancement to make daily operational work easy & in reduced time.
Requirements:
  • MBA/BE/ME from a reputed institution with an experience of 2-4 years in payments operations / account management.
  • Other degree holders with certification in Advanced Excel and database management can also be considered.
  • Excellent proficiency in MS Excel & formulas (Mandatory).
  • Skilled in Macro, MS Access, VB is an added advantage.
  • Proficiency to speak, write in English is must & Speaking Hindi is an added advantage.
  • Ability to deal with external merchants and manage relationships.
  • Good communication and stakeholder management skills.
  • Orientation to execute multiple activities in a seamless manner.
  • Ability to deal with ambiguity in a fast-paced target focused environment.

Estimated salary: ₹6,50,000 - ₹8,00,000 per annum.



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