Senior Enterprise Architect Position

About the Role:

This is a senior leadership position responsible for shaping the overall architecture and strategy of our platform. As an Enterprise Architect, you will provide a broad, strategic view of how our platform fits into the enterprise IT landscape.

You will lead the strategic design, development, and governance across the enterprise, aligning platform capabilities with our technology roadmap and digital transformation goals.

Key Responsibilities:

• Platform Architecture & Roadmap: Develop and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.
• Governance & Best Practices: Establish and enforce governance frameworks, design principles, and coding standards for the platform.
• Integration & Interoperability: Lead the integration of our platform with other enterprise systems to ensure seamless data flow and interoperability.
• Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features, evaluating new platform functionalities to drive improvement and innovation.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and architects to translate business objectives into ServiceNow solutions.
• Platform Performance: Ensure the platform's reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Requirements:

• Education: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions.
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow.

Preferred Qualifications:

• Advanced Education: Master's degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies and how ServiceNow aligns within those frameworks.
• Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments.
• Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services can be advantageous.

Desired Skills and Competencies:

• Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation.
• Communication & Influence: Excellent communication skills, able to articulate complex technical concepts to both technical teams and non-technical stakeholders.
• Leadership & Collaboration: Proven leadership and team-building skills. Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders.
• Adaptability: Hands-on and adaptable, willing to dive into details when necessary.
• Innovative Mindset: A continuous learner keeping abreast of technology trends and identifying opportunities to leverage them via ServiceNow.