Senior Data Security Specialist

2 weeks ago

Malappuram, Kerala, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,40,00,000
Job Description">

We are seeking an experienced Technical Support/Presales engineer to join our fast-growing global business. They must be excellent communicators and ensure they can easily build rapport with clients of different regions (Europe, US and Asia) and work well under pressure.

The right candidate will be well-educated and have specific experience in a senior IT support role. Ideally, they will have experience of auditing, monitoring or security technologies within a windows environment. Above all, they must be eager to learn, be highly organized and be able to manage their time effectively in a fast-paced company.

Key Responsibilities:

  • Design, plan and implement enterprise-level data security solutions.
  • Help existing customers resolve outstanding issues through support tickets.
  • Work closely with Team Leads to meet SLA and customer requirements.
  • Create technical documents and articles for team and customer use.
  • Deliver technical demonstrations to customers across the globe.
  • Ensure that customer expectations are met within committed timeframes.

Required Skills and Qualifications">

  • Bachelor's degree in a relevant field.
  • Minimum 2-4 years software customer service and support experience required.
  • 2+ years performing administrative tasks in Windows-based infrastructures including Active Directory, Exchange, SharePoint, SQL Server, Office 365, and cloud platforms.
  • Microsoft Certification is a plus.
  • Powershell scripting knowledge preferred.
  • Excellent interpersonal, verbal English communication, written, and presentation skills required.
  • Experience working with a ticketing tool before, e.g., Salesforce, ServiceNow, etc.
  • Experience delivering product presentations to clients in a pre-sale context.
  • Experience working in high-risk/secure environments preferable.
  • Must have experience working directly with end-user clients >500 employees.
  • Ability to work independently and as part of a team.
  • Highly motivated, 'can-do' attitude, can work under pressure.
  • Experience with SIEM/Auditing/Compliance related technologies.
  • Understanding of IT and business needs of technology.
  • Any sales or customer service experience would be useful.

Benefits">

This role offers the opportunity to work with a global organization and contribute to its continued growth and success. We offer a dynamic work environment, opportunities for professional development, and a competitive compensation package.

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