Customer Engagement Specialist

3 days ago

Chandauli, Uttar Pradesh, India beBeeCommunication Full time ₹ 9,97,000 - ₹ 13,21,200

Job Title: Customer Engagement Specialist

We are seeking a highly skilled and motivated individual to excel in a Call Centre Executive role.

About the Role:

  • Maintain a courteous and professional demeanor when interacting with customers.
  • Build strong work relationships with customers to enhance their experience and perception of our organization.
  • Effective Communication - Fluency in Local Language.
  • Proficiency in reading and writing English & Local Language.
  • Strong Computer Skills.

Key Responsibilities:

  • Engage with customers through outbound calls to understand their needs and preferences.
  • Utilize excellent communication skills to resolve customer queries and concerns.
  • Collaborate with colleagues to achieve team objectives and goals.
  • Stay updated on product knowledge and services to provide informed responses.

Requirements:

  • Courtesy and professionalism in all customer interactions.
  • Ability to build strong relationships with customers.
  • Fluency in local language and proficiency in English.
  • Strong computer skills, including Microsoft Office applications.

What We Offer:

  • A dynamic and supportive work environment.

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