Senior Operations Audit Professional
3 weeks ago
Operations Audit Role Overview
Audit experience in NBFC is mandatory - Audit of Loans, KYC, Documents, RBI Service Management:
• Develop and implement customer service policies and procedures to ensure seamless customer delivery.
• Ensure prompt and effective resolution of customer complaints and issues through regular performance evaluations and feedback.
• Monitor customer service metrics to ensure high levels of customer satisfaction and implement strategies to improve efficiency and accuracy in customer accounting processes.
• Manage customer accounts, including billing, payments, and collections, while ensuring compliance with regulatory requirements related to customer accounting.
• Lead and motivate a team of customer service and accounting professionals, fostering a positive and collaborative work environment.
• Prepare regular reports on customer service and accounting activities for management review, analyzing data to identify trends and opportunities for improvement.
• Collaborate with other departments, such as sales, operations, and compliance, to ensure seamless customer service delivery and participate in cross-functional projects and initiatives as needed.
Desired Candidate Profile
• CA with 10+ years of experience in Operations Audit role in NBFC
• Proven experience in customer service management and customer accounting within the financial services industry, preferably in an NBFC.
• Strong leadership and managerial skills with the ability to effectively supervise a team and excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions, knowledge of regulatory requirements and best practices in customer service and accounting.
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