Transforming User Experiences

1 day ago

Dindigul, Tamil Nadu, India beBeeUserExperience Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Job Title: User Experience Support Specialist

We are seeking a skilled User Experience Support Specialist to join our team. As a key member of our ServiceNow-driven ecosystem, you will play a vital role in elevating the user experience for thousands of enterprise customers.

The ideal candidate will have 2+ years of experience with ServiceNow (Support, Implementation, or Development) and possess strong debugging chops – logs, root cause analysis, platform performance. A solid grasp of OOP principles & SQL is also required. Excellent communication skills, both spoken and written, are essential for this role.

Responsibilities:

  • Become the hero our customers need – resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.
  • Dive deep into the ServiceNow platform, using logs, dev tools, and your expertise to find answers.
  • Collaborate with global teams to continuously enhance product usability and performance.
  • Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.
  • Share feedback that shapes future products, tools, and internal processes.

What You Bring:

  • Must-Have:
    • 2+ years of experience with ServiceNow (Support, Implementation, or Development)
    • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
    • Basic grasp of OOP principles & SQL
    • Solid debugging chops – logs, root cause analysis, platform performance
    • Excellent communication – both spoken and written
  • Nice-to-Have:
    • Hands-on with ServiceNow UI Components (Client Scripts, UI Policies, Portals, UI Builder)
    • Familiarity with Virtual Agent, Configurable Workspaces
    • Experience in SaaS or Web App Support
    • Knowledge of Incident Management, Knowledge Base, and Escalation Flows

Benefits:

  • Onboarding & Training: Start with an immersive office-based onboarding
  • Work Model: On-Site
  • In-person Interviews: We believe in meaningful face time
  • Flexibility: Be open to shifts – we're global, after all
  • Growth: Work with top-tier engineers and product teams
  • Culture: Empathy, curiosity, and collaboration are at our core

We value diversity and equal opportunities for all candidates. If you're passionate about transforming the user experience and growing with a talented team, we'd love to meet you.

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