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Hitachi Systems Technical Engineer

1 month ago

Mumbai, Maharashtra, India HITACHI SYSTEMS INDIA PRIVATE LIMITED Full time
Job Title: Senior Technical Engineer APM

We are seeking a highly skilled Senior Technical Engineer APM to join our team at Hitachi Systems India Private Limited.

Key Responsibilities:
  • Respond to client support requests and provide timely resolutions.
  • Understand and document client application landscapes and infrastructure.
  • Collaborate with clients to identify and prioritize monitoring requirements.
  • Analyze alerts and issues identified by APM products to assist in root cause analysis and alert fine-tuning.
  • Provide insights to clients on changes and enhancements required in their infrastructure.
  • Train clients and APM monitoring teams on product features and usage.
  • Manage APM patch updates and upgrades.
  • Ensure full deployment of APM products in client environments.
  • Troubleshoot configuration, environment, and application server issues.
  • Lead regular meetings with clients and internal stakeholders.
Requirements:
  • 2-4 years of experience in IT Management or Application Performance Management.
  • Experience working with distributed enterprise software products.
  • Proficiency in APM tools, preferably Dynatrace.
  • Excellent analytical skills and ability to identify bottlenecks.
  • 1-2 years of experience in customer-facing positions.
  • Familiarity with basic database and middleware tasks.
  • Understanding of application architecture and business/IT operations workflows.

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and experienced technical professional, we encourage you to apply for this exciting opportunity.