Content Service Manager

Job Title:

Content Services Coordinator

Job Description This team is accountable for coordinating and guaranteeing that the right ancillary content (short form and artwork) is created on time for all streaming, networks and affiliate platforms as requested by the different Streaming and Networks programming teams in the region. They are the main point of contact for the regions Streaming and Networks stakeholders in terms of ancillary (short form and artwork) content planning, customization status, new requirements, budget and escalations.

This team collaborates closely with the Content Onboarding team (within GCM), as well as Global Title and Metadata Governance, Global Localisation and Global Creative Services CoEs (Center of Excellence) to provide work-order demand signals and to track and ensure content is prepped and ready for broadcast, publish or VOD distribution within the required premiere timelines.

They communicate the relevant versions/cases/components and manage them through all required activities so that they can be successfully handed over to linear network teams, including the Global Content Distribution Operations for Streaming and VOD Affiliates.

Main business point of contact regarding ancillary content for the regions stakeholders in terms of costs, planning, new requirements and escalations: Regional Max Promotion Strategy, Planning & Scheduling Director, Regional Creative Services Directors, Regional Merchandising director and Regional Marketing/Creative directors.

Major Activities: - Please explain in specific detail the main responsibilities of this position.

- Explain not only what is done, by why it is done (and/or for whom).

- Also include examples and note tools or equipment used to accomplish the duty.

- Regional POC and partner for Networks and Streaming strategy, ancillary (short form and artwork) programming and scheduling POCs to ensure alignment with the regional content pipeline, content requirements and scheduling dates.

- Collaborate with Global Content Planning and Operations and Creative teams regarding ancillary (short form and artwork) content identified for global D&D, as well as non-D&D and regional specific ancillary content (short form and artwork) process, manage & track accordingly.

- Custodian of the regions ancillary content (short form) requirements (subs, dubs, metadata, title/art, compliance) and associated budgets for Networks, Streaming and affiliate partners.

- Proactively engage with key stakeholders to ensure that any changes to current requirements, or future requirements are well understood & confirmed for operational execution.

- Represent the regions Streaming and Network ancillary content requirements budget (E2E) and associated communication (approval, forecasts, actuals, deviations) for BAU and launch activities.

- Collaborate closely with the respective CoEs, Global Content Planning and Operations, and regional / international finance teams.

- Planning and deadline handling of the regions ancillary content servicing requirements and related processes.

- Collaborate with the respective CoEs to identify and manage and capacity bottlenecks and general issues that need to be coursed corrected both within Global Content Management, GCO or other cross-functional teams to ensure on time publish.

- Raise demand signals to the respective GCO CoEs (such as Title and Metadata Governance, Localisation and Creative Services) and collaborate to ensure that all Network and Streaming ancillary content (short form and art) servicing requirements are met within deadline of premiere date.

- Escalate any deviation to the short form programming plans to relevant programming teams to support a collaborative discussion regarding possible solutions (operational, revised scheduling strategies, business expectation management and/or CX communication).

- Ensure that all ancillary content is successfully handed over to the Global Content Distribution Operations and creative teams, and proactively communicate and confirm successful just-in-time deliveries.

- Stakeholder communication Keeping the regions Business stakeholders (Networks & Streaming programming) informed with up-to-date communication of current issues and successes, future improvement plans and main concerns and making sure all our teams are working together in a collaborative and productive way.

- Partner with the regional Content Management Support team to support ongoing system and workflow review to identify areas of efficiencies and opportunities to support increased performance of the team.

- Collaborate closely with MSC on the evaluation, prioritization and execution of these opportunities.

Essentials

- At least 10 years of experience within the media industry.

- At least 5 years of experience managing operational teams.

- Relevant Degree.

- Ability to work on cross functional multi-cultural teams in a collaborative way.

- Technical knowledge of media workflows and media formats.

- Bilingual in English and primary [region] Nice to Haves:

- Knowledge of content production We Get Things Done?

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.

You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day.

We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD:

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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