Customer Service Expert for Rishikesh Hospitality

3 weeks ago


Rishikesh, Uttarakhand, India Moustache Escapes Full time

We are seeking a skilled Customer Service Expert to join our hospitality team in Rishikesh. As a Guest Service Associate / Steward, you will play a vital role in ensuring an exceptional experience for our guests.

Key Responsibilities:

1. Cleanliness and Organization: Maintain cleanliness and tidiness in all guest areas, including dining spaces, restrooms, and common areas.

2. Food and Beverage Assistance: Assist in setting up and breaking down dining areas before and after meal service, support food and beverage staff with tasks such as serving, clearing tables, and refilling beverages.

3. Customer Service: Greet guests warmly, assist with seating arrangements, and address any inquiries they may have. Anticipate guest needs and proactively address them to ensure a seamless experience.

4. Team Collaboration: Collaborate effectively with other team members to deliver excellent service and maintain a positive work environment. Communicate efficiently with kitchen staff, servers, and management to coordinate tasks and ensure smooth operations.

5. Health and Safety Compliance: Adhere to health and safety regulations, including proper sanitation procedures and food handling practices. Report any safety hazards or maintenance issues to the appropriate personnel immediately.

Qualifications:

A high school diploma or equivalent in Hospitality or Hotel Management is required. Previous experience in customer service or hospitality is preferred. Strong communication and interpersonal skills, ability to work efficiently in a fast-paced environment, attention to detail, and flexibility to work evenings, weekends, and holidays are essential.

The estimated salary for this position is ₹15,000 - ₹25,000 per month, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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