Customer Service Representative

1 week ago


Ahmedabad, Gujarat, India Shub Consulting Pvt Ltd Full time
Job Title: Customer and Collections Associate

Company Overview: Shub Consulting Pvt Ltd is a leading HR solutions provider specializing in strategic HR consulting and development. We partner with organizations to optimize their workforce and drive growth.

Job Summary:

Resset Group, a trusted real estate company, is seeking a highly motivated Customer and Collections Associate to join our dynamic team in Ahmedabad. You will play a pivotal role in nurturing customer relationships, ensuring customer satisfaction, and driving business growth.

Key Responsibilities:
  • Customer Relationship Management: Build and maintain strong relationships with post-sales customers, ensuring their ongoing satisfaction and loyalty.
  • Collections Management: Manage the collections process for outstanding payments, ensuring timely and accurate receipt of funds.
  • Reporting: Prepare regular reports on collections activities, including aging analysis, payment trends, and customer satisfaction metrics.
Qualifications:
  • Excellent communication skills in Hindi, Gujarati, and English, both verbal and written.
  • Proven experience in a customer-facing role, preferably in the real estate or construction industry.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • A positive and enthusiastic attitude with a passion for customer service.
Benefits:
  • Competitive salary and commission structure.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.


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