Customer Service Representative
1 week ago
Company Overview: Shub Consulting Pvt Ltd is a leading HR solutions provider specializing in strategic HR consulting and development. We partner with organizations to optimize their workforce and drive growth.
Job Summary:Resset Group, a trusted real estate company, is seeking a highly motivated Customer and Collections Associate to join our dynamic team in Ahmedabad. You will play a pivotal role in nurturing customer relationships, ensuring customer satisfaction, and driving business growth.
Key Responsibilities:- Customer Relationship Management: Build and maintain strong relationships with post-sales customers, ensuring their ongoing satisfaction and loyalty.
- Collections Management: Manage the collections process for outstanding payments, ensuring timely and accurate receipt of funds.
- Reporting: Prepare regular reports on collections activities, including aging analysis, payment trends, and customer satisfaction metrics.
- Excellent communication skills in Hindi, Gujarati, and English, both verbal and written.
- Proven experience in a customer-facing role, preferably in the real estate or construction industry.
- Strong interpersonal skills and the ability to build rapport with customers.
- A positive and enthusiastic attitude with a passion for customer service.
- Competitive salary and commission structure.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
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