Field Service Organization Leader

1 day ago

Gurgaon, Haryana, India beBeeFieldServiceManager Full time
Job Description

As a key member of our service organization, you will be responsible for delivering best-in-class services that exceed customer expectations and achieve planned financial performance. Your role will involve developing the skills, information, and management discipline necessary to ensure timely service delivery at planned gross margins, leveraging established tools, processes, and best practices.

One of your primary responsibilities will be to manage a portfolio of contracts within a designated location. This will involve leading a team of Field Service Supervisors and Field Service Technicians, in collaboration with subcontractors, to deliver planned and reactive maintenance services.

You will be expected to ensure that service delivery complies with contract KPIs, SLAs, and customer requirements. This will require close attention to detail and excellent communication skills to effectively coordinate with stakeholders.

Required Skills and Qualifications
  • Industry Experience: Previous experience in building services is highly valued.
  • Leadership Skills: You must be able to lead a team of field service technicians and supervisors, demonstrating strong decision-making abilities and influencing skills.
  • Communication Skills: Excellent written and verbal communication skills are essential for effective collaboration with internal and external stakeholders.
  • Financial Acumen: You should have a thorough understanding of financial processes and be able to analyze contract-level financial data to identify areas for improvement.
  • Operational Analysis: The ability to gather relevant information, identify trends, and understand cause-effect relationships in operational issues is crucial for this role.
Benefits
  • Personal Growth: As a key member of our service organization, you will have opportunities for personal growth and professional development.
  • Collaborative Work Environment: We offer a collaborative work environment that encourages teamwork, innovation, and continuous learning.
  • Competitive Compensation: We provide competitive compensation packages that reflect individual contributions to the organization's success.
Others

We value previous industry experience, excellent communication skills, demonstrated leadership skills, and the ability to operate independently. If you possess these qualities and are looking for a challenging opportunity to grow your career, we encourage you to apply for this role.

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