Auditor - Quality Assurance Specialist
5 days ago
About the Role:
The Quality Assurance Specialist will be part of the very first Quality Assurance team for Video Based Customer Identification process (V-CIP) of Fi Capital. The role will play a crucial part in ensuring the accuracy, compliance, and quality of customer identification process of our lending program.Responsibilities:
- Conduct comprehensive audits of recorded VCIP calls to ensure VCIP relationship managers have adhered to standard operating procedures (SOP) prior to approval of VCIP
- Verify and ensure every VCIP call is compliant with regulatory guidelines and internal policies, document any deviations or non-compliance issues
- Assess the quality of customer interactions, document and provide detailed feedback to the VCIP team and Quality Assurance teams, highlighting areas of improvement and best practices
- Identify potential patterns in operational risks, such as fraud, identity theft, and suspicious activities, during VCIP calls
- Assist in the development and delivery of training programs for VCIP relationship managers to enhance overall performance and quality of VCIP process
- Work closely with the user risk teams and other relevant departments to ensure a holistic approach to risk management and customer onboarding
- Stay updated on the latest VCIP technology, regulations, and industry trends to continuously improve audit processes and standards
Requirements:
- Minimum of 4 years of experience in customer service, customer onboarding, risk management, or a similar role within the BSFI industry, preferably in a phone/video banking/telesales setup
- At least 1 year of experience in quality control department within BSFI industry, preferably in a phone/video banking/telesales setup
- Bachelor's or Master's degree/diploma from a recognized institution
- Experience in working with Excel & SaaS platforms for quality audit and quality process
- Excellent communication skills in English & Hindi. Proficiency in regional languages such as Kannada, Tamil, Telugu & Malayalam will be an added advantage
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Satchitanand Precision Tooling Center Full timeJob Title: Quality Assurance SpecialistAt Satchitanand Precision Tooling Center, we are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the highest quality standards in our manufacturing processes.Key Responsibilities:Develop and Implement Quality Standards: Establish and...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Satchitanand Precision Tooling Center Full timeQuality Assurance Role at Satchitanand Precision Tooling CenterWe are seeking a skilled Quality Assurance professional to join our team at Satchitanand Precision Tooling Center. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our products and services.Key Responsibilities:Develop and Implement Quality Standards:...
-
Auditor - Quality Assurance Expert
5 days ago
Bengaluru, Karnataka, India Epifi Full timeRole Overview: We are seeking a skilled Auditor to join our Quality Assurance team at Epifi. As a Video Based Customer Identification Auditor, you will play a vital role in ensuring the accuracy, compliance, and quality of our customer identification process. Key Responsibilities: Conduct comprehensive audits of recorded VCIP calls to verify adherence to...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Stripe Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our Tax Jar team. As a Quality Auditor, you will be responsible for conducting thorough audits, reporting findings, and driving process improvements.Key ResponsibilitiesDevelop and execute quality audits/reviews in accordance with policies and proceduresPrepare and circulate...
-
Senior Quality Assurance Specialist
2 weeks ago
Bengaluru, Karnataka, India Lamda Components Pvt Ltd Full timeJob Title: Senior Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior Quality Assurance Specialist to join our Quality Management team at Lamda Components Pvt Ltd. As a key member of our team, you will be responsible for ensuring adherence to quality standards, developing and implementing quality management...
-
Senior Quality Assurance Specialist
2 weeks ago
Bengaluru, Karnataka, India Brick & Bolt Full timeCompany OverviewBrick & Bolt is a tech-enabled construction company that is revolutionizing the construction industry. Our company offers a streamlined, efficient, and stress-free approach to building both residential and commercial properties. We are dedicated to making the construction process accessible, transparent, and enjoyable for everyone involved....
-
Quality Assurance Specialist
5 days ago
Bengaluru, Karnataka, India Hub Work Full timeQuality Assurance SpecialistPurpose of the job: The Quality Assurance Specialist will work closely with projects/operations and quality teams to ensure 100% compliance to the Quality Management System. The Specialist will be responsible for the development, implementation, and maintenance of a comprehensive Quality Management System plan, as well as driving...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India Infogain Full timeAbout the RoleWe are seeking a Quality Assurance Specialist to join our team at {company}. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products.Key Responsibilities- Develop and implement quality assurance processes and procedures- Collaborate with cross-functional teams to identify and resolve quality...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeJob Title: Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at ADCI - Karnataka. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of content on Prime Video, identifying non-compliant content, and working closely with our video editorial teams.Key...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India PlaySimple Games Full timeQuality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team at PlaySimple Games. As a Quality Assurance Specialist, you will be responsible for testing and debugging our games to ensure they meet the highest quality standards.Key Responsibilities:Test games for bugs and glitchesCommunicate issues and risks to the...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India Convin Full timeQuality Assurance SpecialistWe are looking for a Quality Assurance Specialist to join our team at Convin. As a Quality Assurance Specialist, you will be responsible for conducting quality assurance assessments to evaluate the performance of Contact center operations and processes. You will perform audits and reviews of customer interactions, transactions,...
-
Quality Assurance Specialist
5 days ago
Bengaluru, Karnataka, India Convin Full timeQuality Assurance SpecialistAt Convin, we are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for conducting quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes.Key Responsibilities:Conduct quality assurance assessments to...
-
Quality Assurance Specialist
2 weeks ago
Bengaluru, Karnataka, India Apna Full timeAbout Apna's Quality Auditor and Trainer RoleWe are looking for a skilled Quality Auditor and Trainer to join our team in Bangalore. As a Quality Auditor and Trainer, you will be responsible for conducting comprehensive audits, providing actionable insights, and training team members on quality standards and customer service best practices.Key...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India viraaj hr solutions Full timeJob Title: Quality Assurance SpecialistAt Viraaj HR Solutions, we are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will play a crucial role in ensuring the quality and reliability of our products.Key Responsibilities:Conduct internal audits to ensure compliance with quality standards.Develop and maintain...
-
Quality Assurance Specialist
5 days ago
Bengaluru, Karnataka, India Mahindra Rise Full timeJob Title: Quality Assurance SpecialistAt Mahindra Rise, we are seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have 5-10 years of experience in a large four-wheeler automobile company, with a proven track record of success in quality planning and assurance for new product development.Key...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India Bosch Group Full timeWe are looking for a Quality Assurance Specialist to join our team at {company}.The Quality Assurance Specialist will be responsible for ensuring the quality of our software products. This includes identifying and reporting defects, and collaborating with cross-functional teams to resolve issues.The ideal candidate will have experience with software testing...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India Mercedes-Benz Full timeJob OverviewWe are seeking a skilled Quality Assurance Specialist to join our team at Mercedes-Benz Research and Development India Private Limited. The successful candidate will be responsible for ensuring the quality of our Body Comfort Electronics systems in our MB cars.Key ResponsibilitiesResponsible for component and system quality assurance in body...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Convin Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Convin. As a Quality Assurance Specialist, you will be responsible for conducting quality assurance assessments, performing audits and reviews, and providing feedback and coaching to agents.Key Responsibilities:* Conduct...
-
Quality Assurance Specialist
3 weeks ago
Bengaluru, Karnataka, India Convin Full timeQuality Assurance SpecialistAt Convin, we're on a mission to revolutionize the customer experience. As a Quality Assurance Specialist, you'll play a crucial role in ensuring our contact center operations meet the highest standards of quality and efficiency.Key Responsibilities:Conduct regular quality assurance assessments to evaluate performance and identify...
-
Quality Assurance Specialist
1 week ago
Bengaluru, Karnataka, India Oracle Full timeJob Title: Quality Assurance SpecialistJob Description: As a Quality Assurance Specialist, you will be responsible for testing and maintaining the quality of software applications. Your tasks will include identifying and reporting bugs, collaborating with developers to resolve issues, and ensuring that software meets the required standards.Key...